• At Serenity, we recognize an uncomfortable truth — the healthcare reimbursement landscape is broken. In today’s tightening economy, both patients and payers are more cautious than ever with their spending. The result? A surge in claim denials, underpayments, and unaddressed reimbursements — all buried beneath layers of complex and ever-changing regulations.

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• Physicians are now fighting an uphill battle — trying to receive full and fair payment for the care they deliver. Medical practices are being pushed to increase revenue while slashing administrative costs — an overwhelming challenge without specialized intervention.

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• Here’s the reality: Most practices are unknowingly losing revenue. Only 70% of claims get paid on first submission. The other 30%? They're either denied, ignored, or simply lost in the system — and of those, 60% are never pursued again. Even when payments do come in, they're often underpaid, falling short of agreed-upon contract rates.

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• Traditionally, practices rely on the 30/60/90-day aging model for accounts receivable (A/R) follow-up. But with each insurance company operating on its own unique timetable, this outdated method fails. Two claims at 30 days old might require completely different follow-up strategies. The old approach no longer delivers.

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That’s where Serinity’s A/R Follow-Up Services make the difference.

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• We step in right after claim submission, launching a proactive, intelligent follow-up process. Our specialized team takes full control: pursuing every denial, flagging every delay, and aggressively working every underpayment — all tailored to each payer’s unique processes and rules.

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• With Serinity, you're not just getting a follow-up team —
  You're getting your revenue back.​​​